Geneva issue

Dear All,

Please be advised that we are currently experiencing network problem affecting WAN connectivity to Geneva. Network Team is currently checking on this. We will advise you once ok.

Thanks and regards,
PH Manila IST

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Argh! I completely disagree with this mail. First and foremost, the mail sounded like we are the one having problems why the connection to Geneva is down which is so untrue. No matter what we do, the problem is not with us. Kahit magtambling pa kami at magmagic, we CAN'T do anything. Besides, we have already informed them prior to this mail that Geneva's WAN router interface is down. That is so simple to understand. This mail is forwarded to all users including the top management. Yeah right? Our name is always in bad reputation. As always.